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SENIOR PROCESS EXECUTIVE JOB @ COGNIZANT, Bangalore

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SENIOR PROCESS EXECUTIVE

Team Lead – CDM/PV

Qualification:Graduate/Post Graduate/ Doctorate degree in life sciences/Pharmacy/Medical sciences/Registered Nurse

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Responsibility:

Business/ Customer:
• Minimal Customer interaction under guidance.
• Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists).
• For PV/Complaints Management Individuals in this role perform data entry of data received from Source documents into the respective Clinical/Safety database While peroforming this activity the associate is responsible for meeting turnaround times and accuracy.
• These associates are usually used to handle more critical/senitive transactions.

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CODING:(same as PE)
• Perform coding activities on the assigned project with timelines and efficiency.
• • Import uncoded terms in database and export coded medical terms from coding platform.
• • Query Management.
• • Create “New Term Request†and prioritize.
• • Perform Dictionary upversioning activity as and when required.

CDM:• Performs Migrations / Set up / Close out activities apart from Study Conduct activities under supervision and quality checks from Team Lead.
• May do the Peer QC of the TJDA activities.
• Generates all study related reports, status updates, and carries out all study related email conversation and communication with internal stakeholders and Client.

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Project / Process:• Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare cases.
• Handle first level processing of transactions.
• Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time).
• Proactively identify issues.
• Contribute to process improvement initiatives.
• Identify and report process changes.
• Adhere to the mandatory industry regulation and compliance requirements for the given process.

Knowledge Management:• Update Process documentation as appropriate for the process under guidance.
• Participate in knowledge transfer.

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People/Team Management:• Adhere to org hygiene and compliance needs in terms of.
• a Personal Utilization & Time sheet submission.
• b Personal and new hire Assimilation.
• c Attendance.
• d Team Initiatives.
• Collate team performance metrics.
• Manage break schedule/transport logistics for the team in the absence of his/her supervisor.

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Technical Skills

SNoPrimary SkillProficiency Level *Rqrd./Dsrd.
1Customer ServicePL1Required
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Domain Skills

SNoPrimary SkillProficiency Level *Rqrd./Dsrd.
1Distribution(LS Mfg&SC)NARequired
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* Proficiency Legends

Proficiency LevelGeneric Reference
PL1The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
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Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 13 2020

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